We’re recruiting – Technical Support Specialist

Scanna is a UK company specialising in the manufacture of portable x ray and mail screening systems for the Defence and Security Market. It is seeking a Technical Support Specialist at its Shrivenham location to test, investigate and repair portable x ray equipment as well as deal with technical enquiries from customers. This is both for new items awaiting shipment and for returned items from customers.

The Ideal Candidate

The ideal candidate will have a service / field service, troubleshooting and repair background. Ideally, they will have experience of working / testing / repair with x-ray equipment or a background in electronic systems repair and test.
** Knowledge of x-ray systems and electronics and / or a background in service would put the candidate at a distinct advantage. **

Main Duties and Responsibilities

  • Repair and servicing of x ray and electronic systems. Communication with customers
  • Troubleshooting, electronic repair-intermediate product knowledge
  • Analyse faults to determine the source of problems and recommends repair, replacement or other corrective action
  • Provides software troubleshooting know how
  • First Line preparation, review and implementation of service and repair tasks
  • Track and manage the repair of returned items
  • Participate in customer visits and Factory Acceptance Tests
  • Uploading information and querying information on a Sage / CRM database
  • Other tasks as decreed appropriate by line manager

Key Skills

  • Electronics or electromechanical qualification
  • Hands on experience of repair of electronic equipment (preferably x-ray)
  • First line hardware / software support
  • Ability to work independently
  • IT literate (XL, Word, Data collation, Knowledge of Sage /CRM)
  • Current full clean driving licence

Key Qualities

  • Good communicator (written and oral)
  • Ability to work well both in a team and unsupervised
  • An understanding of technical data
  • Ability to organise and co-ordinate

For further information and to apply for this role please contact us with CV attached here